Can’t connect to the Internet? Thinking that your computer has crashed or caught a virus? Need help with your new gadget? Having trouble installing or using that new program you just bought? No problem – your resident Information Technology Advisors, or ITAs, are here to provide courteous, in-house, knowledgeable, and free technical support for everyone in KCECH.
If you need help, you have two ways of getting it. First, you can come down to the computer lab during our normal computing hours (4 PM to midnight, every weekday) and the ITA at the desk will assist you solving your problem. Secondly, you can go to this page and request help (click on Request Help under Get Help). Just fill out a simple online form and it will be added to the help queue of the ITAs, which they check regularly.
You can call or text this number at any time. In your call or text, please make sure to provide the following information:
- Your name
- PennCard number
- Birthday (month and day)
- Problem description
This call will be transcribed and forwarded to all of our ITAs so they know you need help!
KCECH has its own full-featured computer lab located one floor up from the ground level. The facility includes 11 computers for student use. These computers come packed with many of the software packages students are likely to use, including Microsoft Office, Maple, Adobe Photoshop, and Matlab. Although it’s similar to many of the other labs on campus, here you have in-house convenience, whether it’s for group projects, last minute transportation arrangements, checking email between classes, or coming down in the evening to work on a paper when you can’t concentrate in your room.
The lab features two printers: a black-and-white laser which costs 7 cents a single-sided page or 5 cents a double-sided page (or 10 cents per sheet) and a full color inkjet which costs 25 cents a page. At times, it is more economical for a student not bring a printer to school and use the computer lab downstairs. Printing is paid for via PennCash. In addition, a scanner is also available in the computer lab.